FAQs

 

 

How do I create an application?

The first step is to register. It’s quick and easy.  Just go to the Login page at the top of the home screen and create your free account. After you register, you can begin creating apps immediately, but you cannot publish an app (such as to the App Store or GooglePlay) until you choose a subscription plan. After registering, you will have a 14-day free registration period to test our site. At any time within that 14-day period you may officially register your account by choosing your subscription plan under the Prices tab, located next to the Login tab on the home screen.  Should you opt not to officially subscribe to a plan, your account will be deactivated at the end of your 14-day trial and your apps will be deleted.

 

I finished my application, what is next?

Now you have to make sure that your application is ready for release. Go
to AppStore Properties. Make sure that your Application icon(57×57) is
identical with the iTunes icon(512×512) but in different sizes. Fill in
required information and click Save. Once you click on the submit button,
one of our iPhone developers will test your application and make sure it
works properly. If there are any broken links, buttons that don’t work or
content that doesn’t comply with Apple requirements we will reject it. Check
your app status on the website to see when your application gets approved/rejected.

 

Application Status

In-Design
(Unpaid) – 0
In-Design
(Paid) – 1
Ready-For-Release
– 2
In-Review
– 3
In-AppStore
– 4

 

Do I need a certificate?

Yes, if you want your app with your own company name as author. To find
out about how to generate a certificate, please follow this link.

 

How long will it take for my app to be approved?

It takes on average 5-10 business days, however the process may take
longer. 5-10 days is just an estimate based on our past experience with
Apple’s review process. Please note that Apple does not provide any
time frame estimate on how long the process may take. Max we’ve seen was 1
month. We’ll be responsible for fixing any technical issues. On your side we
expect cooperation in adding proper quality content and following our
guidelines, as well as Apple’s requirements.

 

Is the app data saved on the mobile device, so even if there is no Internet the data will still be available on the mobile device?

Yes. All data is deployed to App Store and saved on the mobile device. No
data is stored on our server. Even if device has no Internet connection, the
app will still work.

 

Does it work on Blackberry or Android?

Not on Blackberry, but we do submit to Android and Amazon AppStore for
Kindle Fire. We specialize in creating rich content native apps for iPhone
and Android too. We try to keep these technologies separate, i.e. if you
want a single app to be submitted to both markets then you have to duplicate
your content in two separate apps (one for AppStore and one for Android) –
we do provide the tools to do this efficiently.

 

What is Page Review for?

Page review is a 5-start rating system you can put on any page in your
app. Application users will be able to login with Facebook accounts and
comment/rate your page content. There is an option to share your app with
friends on Facebook. While making your app, don’t forget to enable the Page
Reviews check box and then click Save and Done.

On pages with “Page Review” option enabled you will see 5 stars in the right
corner.

Tap on them to log in with your Facebook account. Now you can rate the page,
post your comment and share. You can read comments other people posted.
Note:You cannot use Page Review option on tab pages or on Mosaic page
types.

 

How do I insert a YouTube video?

– Open YouTube.
– Copy Embed code (it is under the video)
– Go to App Builder >Find yourpage.html >click on Edit
– Click on YouTube button (left side toolbox area)
– Paste the code into YouTube box.
– Save

Make sure that your video’s Embed code is set to 320×265 video
resolutions or less, so you can see your video in portrait mode.

 

How do I sell an app?

If you want to sell your app on the App Store you will need to create a
DEV Account with Apple under your name or your company’s name. To enroll into
iPhone program go to 
http://developer.apple.com/programs/iphone

You will sign a contract with Apple and receive payments directly from
Apple.

Note:The apps submitted with no dev account from Apple will be distributed
for free.

 

Regarding your price plans, can you tell me with the subscription
package, if I stop paying the monthly fee at a future point, what happens to
the apps that have already been created and published?

If you stop paying at a future point the apps will still be available
for download from the App Store, Google Play or Amazon Appstore temporarily.
Subscription based apps will try to connect online and check your payment
status. If it detects you cancelled your payment, it will popup a warning
message. The message goes away when you resume your subscription payments. If
you don’t want a monthly subscription payment schedule, you can always
buy out your app for a one-time fee. Apps that you purchase upfront are not making
any online verifications and will never popup warning messages.

 

Can I use PDF files?

There are no restrictions about using PDF files. But for reading them or
inserting them into app you will need to upload your PDF file and link to it
from your app page.

 

Can I update application content?

You can update app content multiple times. Content updates on our
website are automatically synced with your app.

 

Do I need new binaries every time I update my app?

You need new binaries if you updated a large number of files or large
media files in your app. You can only sync small files.
For your content to get updated you need to check the SYNC box for each file
that you add, delete or modify. The SYNC box is in Resource Manager:

 

Does it work on iOS5?

Yes, It is currently tested and verified to work on iPhone 4 and later editions.

 

Does it work on iPad?

Yes, all iPhone apps will work on iPad in magnified mode. We have
templates designed specifically for iPad large screen. You need to publish a
separate app for iPad only if you want to make use of the large iPad screen
– 768 x 1024 px

 

Can I create my app in my own editor and then add it to app builder?

Click on Download zip in Resource Manager. Unzip downloaded file. Use
Dreamweaver or any other editor to edit your HTML. Keep all your files in
the root folder. Do not create subfolders.
When done, zip your folder, go to your app, open Resource Manager and Upload
Zip.

 

Will my application name be modified?

Your app name and description will appear in AppStore exactly as you
type it on our website. We will not append any promotional info.

 

How long does it take for a binary building process?

Binary build process will take 1-2 business days.

 

AdMob, how can I use it?

On AppStore Properties page paste your AdMob Publisher ID. This is a
string you get on AdMob website. On your application pages enable Top Banner
checkbox or enable Bottom Banner checkbox

It will look like this in your application.

 

What is a MOSAIC page and how does it work?

Mosaic page is made for displaying a collection of images that you want
to include into your application. To make a Mosaic page follow next steps:

– Open your application in app builder
– Go to Edit Pages
– In Pages list click on “+” below the list and select Mosaic page.
– Click Create.
– Click on Edit to open page’s properties.
– In Album Title write your mosaic’s title.
– In the Mosaic Images box click on “+” as much as you want images to be.
Thus you set the places for your images.
– To add the main image, go to Image properties and write the Title of the
image.
– Click on Image field and browse for your image.
– Click Save and Done.

You can visualize your images full screen on your iPhone, mail it, or
even save it to your photos, but still staying in your application.

 

What is a Mobile Page and how does it work?

If you want to add a mobile site to your app you can find some shortcuts
of most popular sites or you can add a mobile page hosted on your server. To
add Mobile page to your application, follow next steps:

– Open your application in app builder
– Go to Edit Pages
– In Pages list click on “+” below the list and select Mobile page.
– Click Create.
– Click on Edit to open page’s properties.
– In the Page URL field paste the URL of the mobile site and click Apply.
– Click Save and Done.

NOTE: All your mobile pages should have mobile DOCTYPE
<!DOCTYPE html PUBLIC “-//WAPFORUM//DTD XHTML Mobile 1.0” “http://www.wapforum.org/DTD/xhtml-mobile10.dtd”>

 

What is a RSS Page and how does it work?

If you want to add RSS feed to your page, follow next steps:

– Open your application in app builder
– Go to Edit Pages
– In Pages list click on “+” below the list and select RSS page.
– Click Create.
– Click on Edit to open page’s properties.
– In the Page URL field paste the RSS url and click Apply.
– Click Save and Done.

 

How to convert pages?

To convert pages, follow next steps:
– Open your application in appbuilder
– Click on Edit Pages
– Select the page you want to convert from the list of your Pages and click
Edit.
– Above the Save button, you can find Convert link. Click on it and select a
new type of page to convert to.
– Press Convert button.
Important: Page type conversion will erase all information on your
page.

 

How to change the background image for my app?

To change background image from your application follow next steps:
– Click on Design Properties
– In Properties list find Background Image and click on it like in the image
below.

– Select a background image from the Gallery, Search, or Upload from
computer.
– Click Add to Resources button and click Choose.
– Click Apply Changes to save your changes and click Done.

If you don’t want a background, you can only set a background color:

 

How to change the image of Tab Icon? What size and format can I use for
tab icon?

If you want to change Tab icons, please follow next steps:
– Open your application in app builder
– Click on Design Properties
– In Properties list find Tab1 icon. Click on it to change it.

– You can select a tab from our Gallery, Search or upload it through Upload
File section.
– Click Add to Resources button
– Click Choose.
Important: Your tab icon has to be 25x25px or less, Transparent,
Grayscaled .png file

 

What is the Splash Screen used for?

Splash screen is an image that appears when application loads. It covers
the entire screen and lasts as long as the application loads (usually few
seconds). The purpose of a splashscreen is to disguise the length of time
that an application takes to load.

 

Should your application icon and iTunes icon be the same, just one
bigger and one smaller?

Yes. App icon and iTunes should be the same image, just different
resolution. (57×57 and 512×512)

 

Approval Process

Application approval is subjective to our review and Apple’s review
process. We will not approve and submit apps that are incomplete, have
broken links, broken functionality, have inappropriate content, are part of
a scam or infringe on copyright laws. Application qualified as purely
marketing ad with limited, or no functionality, will not be approved. We and
Apple reserves the right to reject an application based on a subjective
evaluation of the reviewer.

 

Do I need an Apple Developer/GooglePlay account?

Yes, you need your own developer accounts

 

What is a Push Notification? How Push Notifications work?

Push Notifications allows an application to listen for messages being
‘pushed’ to it from the server. Through Push Notification, your application
can communicate with your users even when the app is closed.

 

When can I use a Push Notification?
Any event that can generate a notification can also generate a push
notification. You can have notifications sent to your app users when you
want to announce an update, report news, invite to read a new post, ask for
a review, any info related to your iPhone app your users will find valuable.

 

To enable push notifications in your app:
This info is for app owners that have their apps under their own dev
accounts.

  1. Go to Push Notifications screen.
  2. Follow instructions to Create an APN Certificate and upload it.
  3. If you have created already a .MOBILEPROVISION file, create a new one
  4. If your application is already in AppStore, click Build Binaries and
    replace existing .MOBILEPROVISION with the new one. When binaries are ready,
    update them on itunesconnect.apple.com
  5. When new binaries are approved, just go to Push Notifications screen,
    type your push message and hit Push button.

 

How to set price for an app approved to AppStore? (Credits to Mark Brooks for the answer. Thank you!)

Let me assume your App is online in the App Store.  If this is true,
login iTunesConnect and select
Manage Your Applications. Once in Manage Your Applications, select the application name. Once inside the App, click on Rights and Pricing. Once in Rights and Pricing:

  1. Select the Tier you want to set for pricing.
  2. In the effective date selection, set to “Now
  3. In the end date selection, set to “None
  4. Select Save Changes

 If you need further instruction, you may want to check out the
iTunesConnect Developer Guide
.

 

How to upgrade my plan?

Email us thru the Contact Us button at the top of each page and let us know which plan you would like, and we will send you a link with steps to take to upgrade.

 

Tool Box Explanation

CUT– Select the text that you want to insert somewhere
else. Click on this button from the tool box. Now choose the place
where you want the text to be and click on this button.
COPY– Select the text you want to copy, and press this
button from the tool box. Now choose the place where you want the
text to be and click on this button.
PASTE– see Copy and Cut buttons
UNDO– if you changed something in your application but
don’t like, or want to go to previous result click this button on
tool box.
REDO – if you changed something in your application but
wanted to see how it were looking previously, but changed your mind
and want to go forward, click this button in the tool box.
REMOVE– If you made some changes to text (Bold, Italic,
etc) and want to remove them, but not erase the text, click on this
button on the tool box.
BOLD– if you want your text to look bolder on your
application click on this button on tool box.
ITALIC– if you want your text to be tilt in the right
side, click on this button on tool box.
ALIGN LEFT– if you want your text to be aligned to left
side, click on this button on tool box.
ALIGN CENTER – if you want your text to be aligned to
center, click on this button on tool box.
ALIGN RIGHT– if you want your text to be aligned to right
side, click on this button on tool box.
ALIGN JUSTIFY– if you want to align your text justified,
click on this button on tool box.
INDENT– If you want to increase the indent level of the
paragraph, click on this button on the tool box.
OUTDENT– If you want to decrease the indent level of the
paragraph, click on this button on the tool box.
TEXT COLOR– If you want to change your text’s color, you
have to Click on this button on tool box and pick a color you want
from the palette. You can change it every time you want by pressing
the button.
HIGHLIGHT COLOR– If you want your text to be highlighted,
click on this button on tool box, and pick a color you want to use.
FONT– If you want to change text’s font, you can do that
very easy by clicking on this button on tool box. You can pick a
font from the list, ant them press Insert.
SIZE– You simply can change the text’s size to bigger or
smaller by clicking on this button on the tool box. Pick one and
press Insert.
FORMAT CURENT BLOCK
INSERT LIST/ INSERT NUMBERS – On the Tool box, select one
of the following:
• Click the Bullets button here if you want to add bullets.
• Click the Numbering button here if you want to add numbering.
INSERT TABLE– if you want to insert a table, click on
this button on tool box, and set the numbers of columns and rows and
select 1 if you want your table with border, or 0 without border and
click Insert.
INSERT PARAGRAPH– If you want to insert paragraph (bunch
of text), simply click on this button in tool box.
INSERT IMAGE– To insert an image in your page, click on
this button on tool box and select an image from Resources. If you
want to search an image in Google, do so in the same resource
manager window by clicking on Search section. Just write in the
field and press Search button. Select one of the images by clicking
Add to Resources then choose. Click on Gallery section if you want
to visualize images from resources manager. Pick one, press on green
button Add to Resources and then Choose button. Select Upload
section to upload a file from your computer. Click on Choose File
and select a file from your computer. Then Click upload and wait
till it is uploaded in Resources Manager. Then click Choose. If you
have to upload a lot of pictures, you can download the zip file from
resources manager, unzip it in your computer, add all the image
files you want to use for your application, and then upload the zip
file back to your resources manager by selecting the last section
Upload Zip. Click Choose file to select the zip file from your
computer and then click Upload. Now, in first section, Resources,
you can find all your image files you wanted to use.
INTERNAL LINK– you can make your readers very happy by
offering them page jumps as an alternative mode of transport around
your app. Click on this button on tool box and write in the field
the link text and then select the page you want to be linked then
click Insert.
EXTERNAL LINK– if you want to add some external link, go
to site and copy the link you want to insert, click on this button
on tool box and in the first field write some link text and in the
second field paste the link and click insert.
LINK SELECTION – If you want some text make links to
pages or sites then follow the next steps: Select text you want to
make links, click on this button on tool box and select one of three
options. First option is making a link to one of your application’s
page. Select and click Insert. Second option is for making a link to
a web page. The web page will open in your application. Select
second option and paste the address of the web page you want to be
linked then click Insert. Third option is for making a link to a web
page, but it will be loaded in your browser. Select third option and
paste the address of the web page you want to be linked then click
Insert.
INSERT GOOGLE MAP LINK – If you want to insert a Google
Maps link, you have to open Google Maps first, and search the place
you want to insert in your app. Now go to upper right corner of the
page and find Link tab. Click on it and copy the code for HTML
pages. Go to this button on tool box and click on it. Now in the
first field paste the code from Google Maps, in the second one write
the main address of the place and click Insert.
IN APP PURCHASE LINK– If you want to insert in your
application purchase links, click on this button in tool box. In
first filed write some catchy text and in the second one insert
product ID from AppPurchase and set the page of redirection after
purchasing and click Insert button.
UNLINK SELECTION– If you made a link selection in your
app, but don’t like and want to remove, simply click on this button
in tool box.
INSERT iFRAME– If you want to insert an iFrame in your
app’s page, then click on this button in tool box and in the first
field insert the source. Set the Width and the Height and click
Insert. Remember: width doesn’t have to be more than 310.
INSERT MAIL TO LINK– If you want to add a mail address to
your application, click on this button on tool box. In the first
field write a text, for example “My Email”, in the second field
write your email address and click Insert.
INSERT PHONE NUMBER LINK– If you want to add a telephone
number to your application, click on this button on tool box. In the
first field write a text, for example “My telephone number”, in the
second field write your telephone number and click Insert.
INSERT MP3 FILE– If you want to insert a MP3 file you
have to click on this button on tool box and go to section Upload
File. Click on Choose File and select a MP3 from your computer, then
check the box Convert media file to HTTP Live Streaming. This option
is created especially for files like mp3, mp4 or mov. This will keep
the file on server and stream it to iPhone using Apple’s Http Live
Streaming protocol. Now click Upload. Wait until your file is
uploaded properly, and go to Resources section, select the file, and
click Choose. Important: Be sure you paid for your
application for being able to upload a MP3 file.
INSERT MP3 LINK– if you want to insert a MP3 link go to a
site from where you want to insert the link and copy the embedded
code then you have to click on this button on your tool box and
paste code into field, then press Insert.
INSERT YOUTUBE -1. Open YouTube. Copy the embedded code,
it is under the video. 2. To add code to your app, paste the code
into YouTube box. 3. Make sure that your video’s embedded code is
set for 320X265 video resolution or less, so you can see your videos
without any problems.
INSERT WAV FILE– If you want to insert a wav file, click
on this button on toolbox, select Upload file, click on Choose File
button, search for file on your computer then click Upload. When
your file is uploaded go to Resources, select the file and click
Choose.
PLAY MOVIE – If you want to insert a .mov file you have
to click on this button on tool box and go to section Upload
File. Click on Choose File and select a .mov from your computer,
then check the box Convert media file to HTTP Live Streaming.
This option is created especially for files like mp3, mp4 or .mov.
This will keep the file on server and stream it to iPhone using
Apple’s Http Live Streaming protocol. Now click Upload. Wait
until your file is uploaded properly, and go to Resources
section, select the file, and click Choose. Important: Be
sure you paid for your application for being able to upload a .mov
file.

 

Report violations
If you are suspecting someone is a scammer, if somebody is spamming you
with unsolicited messages or chat requests, if you encounter any
inappropriate content such as harassment messages, nude images please report
these violations immediately. To report a violation, navigate in the menu to
Help/Report Violations or click here, fill in report violation form and click submit. You can also use the Report Violation shortcut present at the bottom of any page on website and Facebook
app. We appreciate your cooperation and thank you for helping us maintaining
a clean web content.